True Defective: GM

  • Aired:  04/02/14
  •  | Views: 161,080

General Motors issues a long overdue recall for a deadly, malfunctioning ignition switch. (5:02)

[CHEERS AND APPLAUSE]>> Jon: WELCOME TO "THE DAILY

SHOW".

WHAT A SHOW TONIGHT.

MY NAME IS JON STEWART.

OUR GUEST TONIGHT ONE OF OURFAVORITES SAMUEL L. JACKSON.

WE'RE EXCITED TO HAVE HIM BACKON THE PROGRAM.

THIS IS GONNA BE FUN.

BUT I WANT TO JUMP RIGHT IN.

YOU MAY RECALL, YOU PROBABLYWON'T, WE DIDN'T.

DECEMBER 2013, GENERAL MOTORSONE OF AMERICA'S OLDEST MOST

OFTEN BANKRUPTED AUTO MAKERSMADE AN HISTORIC MOVE.

>> THEY NAMED A WOMAN AS ITSNEXT CEO.

HER NAME IS MARY BARRA.

>> WE HAVE A NEW CEO WHO HAPPENSTO BE A WOMAN, A CAR GAL.

>> Jon: A CAR GAL, AN AUTODAME, A JALOPY BROAD.

[ LAUGHTER ]NEVER HAS AN OUTGOING CEO

PROMOTED CHANGE WHILE SOPERFECTLY DEMONSTRATINGING SO

MUCH FURTHER THEY STILL HAVE TOGO.

BUT FOR THIS HORSELESS CARRIAGEDTOMATO, ITS

LOOKED LIKE NOTHING BUT OPENROAD.

>> WE HAVE A WARNING FOR YOUTONIGHT.

GM IS RECALLING NEARLY 780,000OLDER MODEL COMPACT CARS.

THE CARS IN QUESTION CHEVROLETCOBALT AND PONTIAC G5'S.

>> Jon: IT'S A LITTLE SPEEDBUMP; IT'S A RECALL.

HAPPENS ALL THE TIME.

WHAT ARE ARE WE TALKING ABOUTOVERGLUED DECALS?

VANITY LIGHT BULB BRIGHTNESS ISSUE?

OBJECTS IN MIRROR ARE THE ACTUALDISTANCE AWAY THAT THEY APPEAR

TO BE?

WHAT HAVE YOU GOT?

>> GM ADMITTED THE IGNITIONSWITCH ON MORE THAT TWO MILLION

VEHICLES MAY SUDDENLY MOVETO THE OFF OR ACCESSORY

POSITION SHUTTING OFF THEENGINE, DISABLINGING POWER

STEERING, POWER BRAKES, THESEATBELTS AND THE AIRBAGS.

[LAUGHTER]>> Jon: OH, OR THAT.

I GUESS.

OR FOR NO REASON YOUR CAR MAYINSTANTLY TRANSFORM INTO AN

UNCONTROLLABLE 2500 POUND POWERDEAD, METALLIC BLUE CANNON BALL,

SATELLITE RADIO OPTIONAL.ALRIGHT,

THEY LEARNED THE PROBLEM ANDIMMEDIATELY MOVED FOR A RECALL.

SYSTEM WORKED.

>> GM FIRST NOTICED THE PROBLEMIN 2001.

>> Jon: RIGHT 2001.

THEY NOTICED THE PROBLEM IN 2001BUT YOU HAVE TO APPROACH THESE

THINGS WITH CAUTION.

YOU HAVE TO FIGURE OUT EXACTLYWHAT THE PROBLEM IS.

>> IT'S WHAT IS CALLED A DETENTPLUNGER.

THIS TINY PART IN THE RECALLEDVEHICLES WAS TOO SHORT AND COULD

SLIP MAKING IT POSSIBLE FORTHE IGNITION TO SHIFT WHILE

DRIVING.

>> Jon: SAVE THE PLUNGER, SAVETHE WORLD.

[LAUGHTER]>> IN MARCH 2005 A GM

REPORT SAID FIXES WOULD TAKE TOOLONG AND COST TOO MUCH.

QUOTE" NONE OF THE SOLUTIONSREPRESENTS AN ACCEPTABLE

BUSINESS CASE."

>> Jon: OH. THEY FOUND OUT IN2001, STUDIED THE PROBLEM FOR

FOUR YEARS, DID ANINTERNAL COST BENEFIT ANALYSIS

USING YOUR STANDARDANALYTIC BAROMETRIC PE RATIO

EQUATIONS AND CAME UPWITH (bleep).

[ LAUGHTER ]COSTS TOO MUCH.

OUT OF CURIOSITY, THOUGH LET MEASK YOU A QUESTION.

HOW MUCH DID IT COST?

>> THE COST OF REPLACEMENT, THEPART WOULD HAVE BEEN 57 CENTS.

>> Jon: WELL, HOLD ON.

WHEN YOU ADD IT UP -- IT'S STILLA TINY AMOUNT OF MONEY ACTUALLY.

FOR GOD SAKES EVEN IF YOU ARESTRAPPED FOR CASH, GM YOU COULD

HAVE FOUND AT LEAST THAT MUCH INTHE SEATS OF CARS YOU ARE

FIXING.

THE THING WOULD HAVE PAID FORITSELF BUT ALL RIGHT.

YOU DECIDED IT COST TOO MUCH ANDIT'S NOT LIKE THE CONSEQUENCES

OF INACTION WOULD -- WHAT ARETHE CONSEQUENCES OF INACTION?

>> GM SAYS IT KNOWS OF 13 DEATHSAND 32 CRASHES CONNECTED TO ITS

FAULTY IGNITION SWITCHES ANDAIRBAGS THAT THEN FAILED TO

DEPLOY, BUT CONSUMER ADVOCATESSAY THERE MAY BE MANY MORE.

>> Jon: MOTHER (bleep).

[ LAUGHTER ]AND INSTEAD OF FIXING THE

PROBLEM, WHAT IS THE SOLUTIONYOU

OFFERED CUSTOMERS?

>> INSTEAD GM SENT OUT A SERVICEBULLETIN TO ITS DEALERSHIPS

WARNING DRIVERS NOT TO USE HEAVYKEYCHAINS.

[ LAUGHTER ]>> Jon: RIGHT, NO, WHY FIX A

PROBLEM YOU CREATED WHEN YOUCOULD JUST ASK YOUR SURVIVING

CUSTOMERS --[LAUGHTER]

-- TO GET RID OF ALL THEIR OTHERKEYS.

HEY, HERE IS YOUR PROBLEM HERE,WITH THE -- HERE IS THE PROBLEM

WITH THE CAR HERE, YOU HAVE AHOUSE.

[LAUGHTER]YOU SELL THAT AND ANY OTHER

LOCKED DEVICES AND YOUR CARSHOULD RUN NO PROBLEM.

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