America's Heroes Return - Operation Enduring Wait

  • Aired:  05/20/13
  •  | Views: 52,611

The Obama administration's 2009 promise to create a seamless, computerized health record system for veterans proves elusive. (6:07)

I'M SORRY.

IT'S BECOMING VERY CLEAR THAT

NOBODY REALLY KNOWS ENOUGH ABOUT

THESE THREE SCANDAL/ISSUES TO

MAKE ANY DEFINITIVE JUDGMENT ON

THEM YET.

BUT IF IT'S A SCANDAL YOU WANT,

IT'S THE SCANDAL WE HAVE.

IN OUR RECURRING SERIES ABOUT

RETURNING IRAQ AND AFGHANISTAN

VETERANS AND THE PAPERWORK

QUAGMIRE THAT AWAIT THEM THE

OBAMA ADMINISTRATION MADE A

PROMISE IN APRIL OF 2009 THAT

THEY WOULD CREATE A SEAMLESS

COMPUTERIZED VETERANS HEALTH

RECORD SYSTEM.

COSTS BE DAMNED!

CRITICS SAID IT COULDN'T BE

DONE.

FOUR YEARS AND $1 BILLION LATER,

IT TURNS OUT, YEAH, THEY WERE

RIGHT, IT COULDN'T BE DONE.

( LAUGHTER )

AT LEAST NOT BY THE

ADMINISTRATION.

IN FACT, IT SO COULDN'T BE DONE

THERE'S STILL A BACKLOG OF

CLAIMS FOR 900,000 VETERANS AND

PAPER DISABILITY RECORDS STILL

UNDIGITIZED AND PILED UP SO HIGH

THE FLOOR OF ONE VA FIELD OFFICE

IS GOING TO COLLAPSE.

( LAUGHTER )

PERHAPS INJURING PEOPLE WHO,

LUCKILY, WOULD AT LEAST HAVE

INSTANT ACCESS TO THE PROPER

FORMS THEY WOULD NEED TO FILE

THE CRUSHED PELVIS CLAIMS AND

MOST LIKELY HAVE THE TIME TO

FILL THEM OUT BECAUSE OF HOW

LONG IT WILL TAKE TO DIG THEM

OUT OF THE RUBBLE.

LAST MONTH, THE HOUSE

APPROPRIATIONS COMMITTEE CALLED

SECRETARY OF DEFENSE CHUCK

CHUCK HAGEL.

7 HAGEL.

YOU KNOW, IF HE MARRIED

KATHERINE HEIGL HE'D BE CHUCK

HAGEL HEIGL.

SERIOUS.

THEY CALLED CHUCK HAIG TOLL ASK

SINCE WE'RE NOT BUILDING A NEW

COMPUTERIZED SYSTEM, WHICH WILL

THE TWO EXISTING SYSTEMS, ALTA

AND VISTA, FROM D.O.D. AND V.A.

BE ABLE TO FULLY TALK TO EACH

OTHER.

>> WHAT THE CONGRESS INSTRUCTED,

WHAT THE CONGRESS FUNDED WAS A

SEAMLESS SYSTEM.

WE'LL HAVE IT SHORTLY.

CAN I TELL YOU IN A WEEK OR TWO

WE WILL HAVE SOMETHING DECIDED

WITHIN 30 DAYS, I'LL TELL THAT

YOU.

>> Jon: 30 DAYS!

A HARD NUMBER.

SINCE THAT INTERVIEW, 30 DAYS

AGO HE HAD OUR CHUCK HAGEL

ADVENT CALENDAR.

I HAVE GONE THROUGH THE WHOLE

THING.

IT IS DAY 30.

I'VE BEEN OPENING THE DOORS.

LET'S SEE WHAT WE'VE GOT IN HERE

A LITTLE BIT OF NICE CHOCOLATE--

I'M EXPLAINING THIS BECAUSE WE

HAVE SO MANY RABBIS IN THE

AUDIENCE TONIGHT.

YEAH.

( CHEERS AND APPLAUSE )

I'M TRYING TO EXPLAIN THAT

CHRISTIANS GIVE CHOCOLATE GIFTS

AND ( BLEEP ) FOR, LIKE, 30 DAYS

STRAIGHT, EVEN WHEN THEY'RE

DEALING WITH, LIKE, THE

CRUCIFIXION.

IT'S REALLY JUST-- IT'S ALL

ABOUT CANDY.

WHEREAS JEWS, EVEN WHEN WE'RE

FREED WE'RE LIKE, "HAVE SOME

BITTER HERBS."

ALL RIGHT.

( LAUGHTER )

SO IT'S-- FINALLY HERE.

IT WAS 30 DAYS FIVE DAYS AGO, SO

DID THEY HAVE A DECISION ON THE

INTEROPERABILITY?

WE ASKED THE HOUSE

APPROPRIATIONS COMMITTEE AND WE

CALLED THE PENTAGON.

HERE'S A QUICK SUMMARY OF THOSE

THOSE CALLS WENT.

>> NO.

>> NO.

>> NO, NO, NO, NO, NO.

>> NOOOOOO!

>> Jon: CHEWY.

I GUESS RUNNING A BUREAUCRACY

WITH A SINGLE GOAL IS JUST TOO

COMPLICATED.

>> THE OBAMA CAMPAIGN TWICE NOW

HAS BEEN ONE OF THE MOST

EFFECTIVE CAMPAIGN OPERATIONS IN

AMERICAN HISTORY.

>> Jon: OH, YEAH, THAT'S

RIGHT.

THEY DID RUN A VERY EFFECTIVE

CAMPAIGN OPERATION.

BUT WE'RE TALKING ABOUT AN

ONLINE COMPONENT HERE, TAKING

TWO DISPARATE DATABASES AND

TURNING THEM INTO ONE GIGANTIC

DEBUT.

A BILLION DOLLARS SAYS THAT'S

IMPOSSIBLE.

>> AT OBAMA HEADQUARTERS WHAT

THEY DID FINALLY WAS UNITE THE

DATABASES THEY'D HAD FROM THE

FIRST CAMPAIGN, THE FUND-RAISING

DATABASE, THE POLLING DATABASE,

ALL INTO ONE GIGANTIC DATABASE.

( LAUGHTER )

>> Jon: SURE.

YOU CAN DO THAT WHEN YOU'RE

PAYING PEOPLE WITH PIZZA.

THEY CAN DO ALMOST ANYTHING.

( LAUGHTER )

THESE PAPER ROARS AT THE V.A.

ARE ALREADY COMPLETELY

FRAGMENTED.

YOU WOULD NEED AN INCREDIBLY

SOPHISTICATE DATA MINING

OPERATIONS TO IDENTIFY THE

VETERANS LET ALONE TARGET THEM--

ROLE ROLL THE CLIP.

>> THE OBAMA CAMPAIGN IS WIDELY

BELIEVE BELIEVE TO HAVE THE MOST

SOPHISTICATING MINING OPERATION.

>> THEY CREATED A HOLISTIC

SYSTEM WHERE THEY COULD NOT JUST

TARGET PEOPLE BUT FIGURE OUT THE

BEST WAY TO TARGET PEOPLE.

>> THEY COMPILED INFORMATION ON

YOUR BUYING HABITS LIKE WHAT

MAGAZINE YOU SUBSCRIBED TO,

MAYBE INFORMATION ON WHERE AND

HOW YOU LIKE TO TRAVEL.

>> Jon: THAT'S NOT CREEPY

AT ALL.

( LAUGHTER )

BUT, YOU KNOW, WHAT?

THESE ARE PEOPLE THAT YOU'RE

TRYING TO GIVE MONEY TO

VETERANS, GET MONEY FROM.

VOTERS AND SUPPORTERS, AND

ALTHOUGH THESE VETERANS ARE

ACTIVELY TRYING TO GIVE YOU

THEIR INFORMATION.

HAVE SOME GIVEN UP, GO TO TO

DOOR.

YOU THINK HE WOULD DO THAT?

>> THOUSANDS OF VOLUNTEERS AND

AIDE STAFFERS HAVE BEEN WORKING

NONSTOP, KNOCKING ON DOORS,

MAKING PHONE CALLS AND GETTING

PEOPLE TO VOTE EARLY.

>> Jon: MOTHER ( BLEEP )!

YOU COULD CLEAR UP THIS V.A.

THING IN A MONTH!

CLEARLY, THE LESSON APPEARS TO

BE, IF WE COULD TAKE THE SAME

URGENCY, ENTHUSIASM, AND CLARITY

OF VISION YOU NEED TO GET

ELECTED TO GOVERNMENT AND APPLY

THOSE TWO DPORCHING.

CAN WE FIX SOME PROBLEMS?

WHY, WE MOTHER ( BLEEP ) CAN.

WE'LL B

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