June 16, 2014 - Howard Schultz

  • Episode: 19119
  • (0)

Iraq War supporters go on a reunion tour, America has conflicting feelings about Iran and Saudi Arabia, and Howard Schultz shares some exciting news about Starbucks.

>> Jon: WELCOME TO "THE DAILYSHOW."

I'M JON STEWART.

WE HAVE A VERY, VERY GOOD SHOWTONIGHT.

MY GUEST TONIGHT, HOWARD SCHULTZWILL BE HERE.

HE'S THE C.E.O. OF STARBUCKS.

ACTUALLY, HE'S JUST HERE TO USEOUR BATHROOM, BUT I'M MAKING HIM

BUY SOMETHING.

CONGRATULATIONS TO THE U.S.

WE BEAT GHANA 6-0.

[CHEERING AND APPLAUSE]

[AUDIENCE CHANTING U-S-A!]

>> Jon: HOLD ON A SECOND.

I ACTUALLY DON'T KNOW WHAT THESCORE WAS.

THEY'RE ACTUALLY, THEY'REPLAYING RIGHT NOW.

I WAS JUST TRYING TO BEOPTIMISTIC.

BUT, LET'S START TONIGHT WITHOUR CONTINUING COVERAGE OF

MESS 'O POTAMIA.

AS YOU KNOW, WE WENT INTO IRAQFOR ONE REASON AND FOR ONE

REASON ONLY.

>> THAT'S WHAT THIS FIGHT ISABOUT IN THIS PART OF THE WORLD,

PLANTING THE SEEDS OF DEMOCRACY.

>> THAT SEED OF DEMOCRACY INIRAQ.

>> Jon: IT WASN'T ABOUTWEAPONS OF MASS DESTRUCTION OR

9/11.

[LAUGHTER]ONCE THOSE REASONS WERE FOUND TO

BE UNSUPPORTED BY REALITY.

IT WAS ABOUT AMERICA.

IT WAS ABOUT WHAT HAPPENS WHENONE COUNTRY LOVES ANOTHER

COUNTRY VERY MUCH.

[LAUGHTER]AND THAT COUNTRY THEN DEPOSITS

HIS DEMOCRACY SEED, TYPICALLYLASER GUIDED, INTO ANOTHER

COUNTRY'S, LET'S SAY,FERTILE CRESCENT.

BY THE WAY, IF YOU THINK...

[CHEERING AND APPLAUSE]IF YOU THINK THE SEEDING OF

DEMOCRACY METAPHOR IS SLIGHTLYMORE TORTURED THAN MANY OF THE

PEOPLE WE BROUGHT THAT DEMOCRACYTO, YOU AIN'T SEEN NOTHING YET.

>> THE SEEDS OF FREEDOM HAVEONLY RECENTLY BEEN PLANTED IN

IRAQ, BUT DEMOCRACY, WHEN ITGROWS, IS NOT A FRAGILE FLOWER.

IT IS A HEALTHY, STURDY TREE.

[LAUGHTER]>> Jon: AND THAT TREE IS

FAMILY TREE.

IT'S FAMILY MAN, FOR NO MAN ISAN ISLAND, EXCEPT FOR

THE ISLE OF MAN.

WHERE IS THAT?

YOU KNOW WHAT? [BLEEPED] IT.

I'M GONNA GO PAINT A CAT.

ANYWAY, THE POINT IS THIS: WESPREAD OUR SEED ALL OVER IRAQ

AND IT BLOOMED, BABY, UNTIL OLDJOHNNY O'BAMMY CAME IN,

AND NOW YOU WON'T BELIEVE WHAT'SGROWING THERE.

>> THE SEEDS OF 9/11 ARE BEINGPLANTED ALL OVER IRAQ AND SYRIA.

>> Jon: YOU SEE WHAT HAPPENED?

THEY DONE SWAPPED OUT OURDEMOCRACY SEEDS WITH THE SEEDS

OF 9/11.

YOU KNOW, I'M NOT EVEN SURE WHYBURPEE'S EVEN SELLS THOSE 9/11

SEEDS. WHY WOULD THEY DO THAT?

THAT'S LIKE, SEEMS LIKE ALAWSUIT WAITING TO HAPPEN.

[APPLAUSE]IT'S LIKE WHEN THEY STOCKED ALL

THOSE VENUS DOG TRAPS.

IT'S JUST STUPID.

[LAUGHTER]I'M GOING TO GO BEAGLE.

POINT IS ALL THAT GREAT STUFF WEDID AFTER OBVIOUSLY SOME OF THE

BAD STUFF WE DID IS TOTALLYUNDONE NOW BY THE ISLAMIC STATE

OF IRAQ AND SYRIA, WHO ARECURRENTLY SOWING CHAOS SEEDS.

SO NOW WHAT DO WE DO?

WELL, IF YOU REMEMBER INTHE ORIGINAL RUSH TO WAR, I MEAN

DILIGENTLY PLANNED,INTERNATIONALLY SANCTIONED

FREEDOM RAVE, THERE WERE SOMEINDIVIDUALS WHO WERE WRONG, UH,

ABOUT THE WHOLE [BLEEPED] THING,JUST WRONG, JUST DEAD WRONG,

LIKE ABOUT EVERYTHING, ALL OFTHEM.

>> LET'S ACT NOW TO GET RID OFA TYRANT WHO HAS ABUSED AND

KILLED HIS OWN PEOPLE,WHO IS PROCURING WEAPONS

OF MASS DESTRUCTION, SUBSTANTIALEVIDENCE TO THAT EFFECT.

>> THE CHOICE IS DISARMING HIMBY WAR OR LETTING HIM HAVE THESE

WEAPONS OF MASS DESTRUCTION.

>> YOU'RE DEALING WITH A COUNTRYTHAT CAN REALLY FINANCE ITS OWN

RECONSTRUCTION AND RELATIVELYSOON.

>> THE BA'ATHISTS WHO USED THEIRPOWER TO REPRESS THE IRAQI

PEOPLE WILL BEREMOVED FROM OFFICE.

>> Jon: BY THE WAY, YOU CAN HAVEALL THESE MEMORABLE SCREWUPS AND

MORE, JUST CALL NOW AND ORDER,"NOW THAT'S WHAT I CALL BEING

COMPLETELY BLEEP WRONG ABOUTIRAQ."

[CHEERING AND APPLAUSE]>> Jon: ANYHOW, SO, BUT

HERE'S WHAT HAPPENED, YOU'LLAPPRECIATE THIS.

I THINK YOU'LL APPRECIATE THIS,THOSE IDIOTS WERE OSTRACIZED,

NEVER HEARD FROM AGAIN, BECAUSEOF HOW -- I'M KIDDING.

BECAUSE I THINK WE ALL KNOW FOURWRONGS MAKE A RIGHT.

AND IN THIS CURRENT CRISIS, THENEWS MEDIA HAS CRUSHED TO GET

THE BAND BACK TOGETHER AGAIN.

AND THEY ALL HAVE THE SAMEADVICE.

ON BASS... ICALLY WRONG ABOUTEVERYTHING, BILL KRISTOL.

ON DRUM... MING UP SUPPORT FORENDLESS WAR, PAUL WOLFOWITZ.

ON GUITAR YOU KIDDING ME, HOWDOES THIS GUY KEEP GETTING

BOOKED ON TELEVISION, LINDSEYGRAHAM.

>> THIS STUBBORN-HEADEDPRESIDENT WE HAVE WHO THINKS HE

KNOWS BETTER THAN EVERYBODYELSE, WHO WITHDREW TROOPS.

STUBBORN-HEADED, DELUSIONAL,DETACHED PRESIDENT, BUT THAT'S

THE LAST BAD THING I'M GOING TOSAY.

[LAUGHTER]>> Jon: MY WICKED TONGUE.

[LAUGHTER][SPEAKING WITH SOUTHERN ACCENT]:

I'M SO BAD... AT FOREIGN POLICY.

NOW POUR ME ANOTHER JULEP.LINDSEY FEELS A SONG.

>> Jon: BUT, LIKE ANY TERRIBLEBAND, THEY'RE NOTHING WITHOUT

THEIR LEAD SINGER, OLD JOHNNYROTTEN.

JOHNNY ROTTEN JUDGMENT.

HIS ADVOCACY OF THE IRAQ WAR WASLEGEND, HIS SOPHISTICATED

KNOWLEDGE OF THE REGIONUNPARALLELED, IN THAT IT DID NOT

PARALLEL WITH ANYBODY WHO HADKNOWLEDGE OF THE REGION.

>> THERE IS NOT A HISTORY OFCLASHES THAT ARE VIOLENT BETWEEN

SUNNIS AND SHIAS, SO I THINKTHEY CAN PROBABLY GET ALONG.

>> Jon: NOW, THAT IS A TRUESTATEMENT IF YOU DON'T COUNT THE

LONG HISTORY OF VIOLENT CLASHESBETWEEN SUNNI AND SHIITE.

AND HE'S RIGHT, THROUGHOUTHISTORY THERE ARE LOTS OF

EXAMPLES OF SUNNIS AND SHIASPEACEFULLY SHARING POWER LIKE

WE WERE GOING TO HAVETHEM DO IN IRAQ. LIKE, UM,

OKAY, HERE'S A GREAT ONE, BACKIN THE 50s, 950, YEAH, THE

ONLY TIME IT'S EVER HAPPENED ISOVER 1,000 YEARS AGO IN WHAT IS

NOW IRAN AND IRAQ.

THERE WAS A PRO-SHIITE WARLORDDYNASTY SHARING POWER WITH A

PRO-SUNNI CALIPH.

YEAH, IN 950.

I DON'T KNOW WHY THEY COULDN'TFIND THIS BOOK.

[LAUGHTER]AND, SINCE JOHN McCAIN WAS ONE

OF THE WRONGEST BEFORE ANDDURING THE WAR, IT'S ONLY

FITTING THAT IN THIS CURRENTCRISIS HE WAS ON SO MANY SHOWS

YOU'D THINK HE JUST WON "DANCINGWITH THE STARS."

[LAUGHTER]>> A DECISION WAS MADE BY THE

OBAMA ADMINISTRATION TO NOT HAVEA RESIDUAL FORCE IN IRAQ.

>> WE LEFT TROOPS BEHIND INKOREA, IN GERMANY, IN JAPAN,

EVEN IN BOSNIA.

THEY ARE STABLIZING FORCE.

WE HAD THE CONFLICT WON.

WE HAD THAT WAR WON.

AND WE BLEW IT.

>> Jon: AND ALL WE WOULD HAVE DOMAINTAIN THE VICTORY IS STAY

THERE FOREVER.

IT'S LIKE WHEN YOU WIN AT ACASINO.

AND TO GET THE MONEY, YOU HAVETO LIVE THERE.

WHY DID OBAMA SNATCH DEFEAT FROMTHE JAWS OF VICTORY?

>> PRESIDENT BUSH SIGNED ATREATY AT THE END OF 2008 THE

STATUS OF FORCES AGREEMENT,WHICH SAID THAT ALL U.S. FORCES,

NOT JUST COMBAT FORCES,ALL U.S. FORCES, WILL BE OUT OF

IRAQ BY THE END OF 2011.

>> Jon: WHAT?

ONLY A SECRET MUSLIM KENYANTERRORIST VEGAN IS SHREWD ENOUGH

TO ENSURE OUR DEFEAT BEFORE HEEVER TOOK OFFICE BY JEDI

MIND-TRICKING PATRIOT MAN.

ACTUALLY, FOR HIM YOU DON'TACTUALLY NEED TO USE THE JEDI

MIND TRICK.

YOU JUST KIND OF WAVE YOUR HANDAND HE DOES WHATEVER...

ALTHOUGH, TO BE FAIR TO JOHNMcCAIN, IT'S NOT LIKE

THIS IS JUST HIS IRAQ STRATEGY.HE IS CONSISTENT.

>> UKRAINE IS GOING TO NEED ALONG-TERM MILITARY ASSISTANCE

PROGRAM FROM THE UNITED STATES.

>> QUOTE, "IF THEY KNEW WHERETHEY WERE, I CERTAINLY WOULD

SEND IN U.S. TROOPS TO RESCUETHEM, IN A NEW YORK MINUTE I

WOULD."

>> APPROPRIATE USE OF AIR POWER.

AIR STRIKES ON ASSAD'S FORCE.

>> YOU KNOW THAT OLD BEACH BOYSONG "BOMB IRAN,"

BOMB-BOMB-BOMB, BOMB-BOMB IRAN.

ANYWAY...

>> Jon: HA! THE JOHN McCAINMILITARY VICTORY PLAN FOR

AMERICA IS THE SAME AS THE JOHNMCCAIN MEDIA STRATEGY,

BE EVERYWHERE FOREVER.

WE'LL BE RIGHT BACK.

>> WELCOME BACK.

[CHEERING AND APPLAUSE]IF ONE THING IS CLEAR, IF ONE

THING IS CLEAR, JUST ONE,AMERICA CAN'T SOLVE THE CRISIS

IN THE MIDDLE EAST BY ITSELF.

BUT WHO WILL HELP US?

RUSSIA?

CHINA?

[LAUGHTER]THE REST OF THE WORLD'S BUSY

WITH THE SOCCER THING I WASTELLING YOU ABOUT EARLIER.

[LAUGHTER]THERE'S NO ONE WE CAN TURN TO.

I DON'T, I JUST DON'T KNOW WHATTO DO.

♪♪ I'M ALL OUT OF LOVE.I'M SO LOST WITHOUT YOU. ♪♪

>> Jon: NO, AYATOLLAHKHOMEINI?

THE SUPREME LEADER OF IRAN?

WHAT ARE YOU DOING HERE?

>> IRAN'S LEADERS HAVE SAID THEYARE WILLING TO WORK WITH THE

UNITED STATES, THE GREAT SATANIN THEIR VIEW,

IN ORDER FIGHT ISIS.

>> Jon: WHAT?

YOU'LL WORK WITH US, SATAN?

[LAUGHTER]YOU WOULD DO THIS?

I NEVER THOUGHT WE'D GET BACKTOGETHER, BUDDY.

IF YOU'RE WILLING TO GIVE IT ASHOT, IRAN MEET ME AT CAMERA

THREE.

[LAUGHTER]HEY, BABY.

I KNOW WE HURT EACH OTHER, BUTLET'S NOT FOCUS ON WHO OVERTHREW

WHO'S GOVERNMENT IN A C.I.A.

COUP OR WHO STORMED WHO'SEMBASSY OR WHO PUT WHO IN WHICH

AXIS OF WHAT.

[LAUGHTER]BECAUSE YOU KNOW WE BOTH CAN'T

STOP THINKING ABOUT EACH OTHER.

LET'S BE HONEST, YOUR NUCLEARWEAPONS PROGRAM WAS CLEARLY JUST

A WAY TO DRIVE BY OUR HOUSE AT3:00 A.M. AND HIT THE HORN.

AND YOU KNOW OUR SANCTIONS AREJUST US CALLING YOU DRUNK

CRYING.

SO WHAT DO YOU SAY, BABY?

LET'S PUT THE PAST BEHIND US ANDWORK TOGETHER, JUST,

JUST THE TWO OF US. JUST...

♪ DON'T YOUFORGET ABOUT ME ♪♪

WHAT THE HELL?

WHAT'S THAT?

WHERE'S? WHAT?

[LAUGHTER]KING ABDULLAH OF SAUDI ARABIA.

HEY, WHAT'S UP, YOUR HIGHNESS?

WHAT YOU DOING THERE?

HEY, STILL THE CENTER OF SUNNIISLAM?

BECAUSE IRAN, WE'RE JUSTTALKING.

THAT WAS JUST TALK. YOU KNOW,

WE'RE THINKING ABOUT DOINGSOMETHING TOGETHER TO FIGHT THIS

NEW SUNNI GROUP, BUT THAT'S VERYCASUAL.

THAT'S, THAT'S COOL WITH YOU,RIGHT?

>> ALL THE SUPPORT THAT ISIS ISGETTING, THAT THESE GROUPS THAT

ARE NOW MARCHING ARE GETTING AREFROM SAUDI ARABIA.

>> Jon: KING, YOUR SUBJECTSHAVE BEEN FUNDING THESE

EXTREMIST GROUPS?

HOW LONG'S THAT BEEN GOING ON?

>> WE'VE KNOWN FOR QUITE A WHILETHAT SAUDI ARABIA HAVE BEEN

FUNNELING A LARGE AMOUNTS OFMONEY TO TERRORIST

ORGANIZATIONS.

>> Jon: SON OF A --

I CAN'T BELIEVE THIS.WELL, IF YOU'LL EXCUSE ME,

I WAS IN THE MIDDLE OFSOMETHING. HMPH.

[LAUGHTER]HEY, BABY.

NOW I SEE WHAT YOU'VE BEENSAYING ABOUT THOSE GUYS.

BOOP-BOOP.

PRETENDING TO CARE ABOUT US INTHE U.S., MEANWHILE THEY'RE

GOING AROUND FUNDINGANTI-AMERICAN RADICALS BEHIND

OUR BACK.

THAT'S NOT RESPECT.

SURE, YOU SAY DEATH TO AMERICAAND YOU BURN OUR FLAG, BUT YOU

DO IT TO OUR FACE, SO I THINKTHAT WE CAN PUT THIS BEHIND --

♪ MY MILK SHAKE BRINGS ALL THEBOYS TO THE YARD ♪♪

♪AND THEY'RE LIKE, IT'S BETTERTHAN YOURS ♪

SAUDI ARABIA, WE'RE DONE HERE.

I DON'T EVEN KNOW WHAT I SAW INYOU IN THE FIRST PLACE.

[AUDIENCE REACTS]

OH, THAT'S RIGHT, THAT'S WHAT I

SAW, SWEET, DELICIOUS OIL, SOLIGHT, SO CRUDE.

♪ AND I RAN, I RAN SO FAR AWAY♪♪

>> Jon: HEY, WHAT'S UPAYATOLLAH? LISTEN, I KNOW WE

WERE TALKING BEFORE, BUT SAUDIARABIA, YOU KNOW, THEY GOT

OUR BACK WITH THE OIL THING, SOI DON'T KNOW, YOU MIGHT

CALL US A BLACK GOLD DIGGER IFYOU WILL, BUT YOU KNOW

WHAT I'M SAYING, WE GOT THELOOK OUT FOR OUR... OH.

ARE THOSE THOSE MISSILES WESECRETLY SOLD YOU IN

THE '80s TO HELP YOU FIGHTSADDAM?

THAT'S WHEN WE BOTH FIRSTREALIZED OUR SHARED LOVE OF

BOMBING IRAQ.

[LAUGHTER]YOU KNOW WHAT, THAT'S THE KIND

OF PARTNER WE NEED IN THE MIDDLEEAST, SOMEONE WHO WORKS WITH US

TOWARDS A COMMON GOAL, NOTSOMEONE WHO BUYS US WITH SLUDGE

WHILE FUNDING OUR ENEMIES.THAT'S NOT WHAT WE'RE...

♪ I GOT THE POWER ♪LOOK, IT'S OVER.

WE'RE DONE.

OUR AFFECTION CANNOT BE BOUGHT,SAUDI ARABIA.

IT'S... REALLY?

MORE?

MORE OIL?

YOU THINK WE'RE THAT DESPERATE?

I MEAN, IT DOES LOOK TASTY, BUTLOOK, WE HAVE TO BE WITH IRAN.

IT'S COMPLICATED WITH THEM, TOO,BUT THEY'RE SAYING SOME VERY

SWEET THINGS THESE DAYS, ANDI... [MUSIC PLAYING]

OH, [BLEEPED]. NO, NO, NO,HEY, HEY, WHAT'S UP?

OH, SORRY, BIBI NETANYAHU, ITHOUGHT YOU WERE OUT OF TOWN FOR

"HAZZENASENHA" THE JEWISHFESTIVAL OF GUILT AND

PASSIVE AGGRESSION. WHAT ARE YOUDOING HERE?

THIS IS NOT WHAT IT LOOKS LIKE,BUBBIE.

IT'S JUST US PLOTTING SECRETALLIANCES WITH YOUR TWO MORTAL

ENEMIES. LOOK, I DON'T KNOW,

I BETTER GET THE [BLEEPED] OUTOF HERE.

[CHEERING AND APPLAUSE]>> Jon: WELCOME BACK.

MY GUEST TONIGHT IS THE CHAIRMANAND THE C.E.O. OF STARBUCKS.

PLEASE WELCOME TO THE PROGRAMHOWARD SCHULTZ.

SIR.

[APPLAUSE]HOW ARE YOU?

NOW, DO YOU HAVE A "DAILY SHOW"REWARDS CARD WITH US? OR IS

THAT? >> NO.

>>Jon: YOU CAN, IF YOU DO TENINTERVIEWS...

>> GOOD IDEA, THOUGH.

>> Jon: YOU CAN GET ONE OFTHOSE CASHEWS GLAZED WITH

CRANBERRIES OR WHATEVERTHE HELL YOU'RE SELLING

IN THERE NOW. HOW ARE YOU?

>> I'M GREAT.

TODAY WAS A BIG DAY FORSTARBUCKS.

WE HAD A BIG ANNOUNCEMENT.

>> Jon: NOW, TELL ME ABOUT THEANNOUNCEMENT. I HEARD ABOUT IT,

BUT TELL THE PEOPLE WHAT YOU'REDOING OVER THERE.

>> TODAY WE ANNOUNCED THATSTARBUCKS WOULD BECOME FIRST

U.S. COMPANY TO PROVIDE FREECOLLEGE TUITION FOR ALL OUR

EMPLOYEES.

[CHEERING AND APPLAUSE]THANK YOU.

THANK YOU.

>> Jon: IT IS MY JOB TO HATEEVERYTHING.

[LAUGHTER]I'M HAVING A VERY DIFFICULT TIME

WITH THIS.

THIS SOUNDS LOVELY.

WHERE ARE YOU SENDING THEM?

[LAUGHTER]>> WELL, LET'S START FROM THE

BEGINNING.

>> Jon: ALL RIGHT.

IS THIS GOING TO BE ABOUT YOUSTARTED WITH ONE SHOP IN

SEATTLE, BECAUSE I DON'T HAVETIME.

>> NO, NO.

>> Jon: ALL RIGHT.

>> UNFORTUNATELY, COLLEGETUITION ENDEBTEDNESS IS

TRILLIONS OF DOLLARS.

>> Jon: IT'S CRAZY.

>> THE AVERAGE COLLEGE STUDENTHAS $30,000 IN DEBT.

>> Jon: YEP.>> AND, WE'RE FALLING BEHIND.

WE ALL KNOW THAT.

SO, I THINK, WE CAN'T WAIT FORWASHINGTON.

WE'VE GOT TO STEP UP AS WE'VEDONE IN THE PAST AND DEMONSTRATE

TRUE LEADERSHIP.

SO WHAT WE'RE SAYING TO OUREMPLOYEES IS WE'RE GOING TO

PROVIDE YOU WITH SOMETHING YOUCAN'T GET ON YOUR OWN.

IT'S A PARTNERSHIP WITH ASU.

IT'S ONLINE.>> Jon: RIGHT.

AND I THINK IT'S TIME THAT WEALL RECOGNIZE THAT.

AND I KNOW YOU KNOW THIS, ANDYOU SPEAK ABOUT IT A LOT.

>> Jon: RIGHT.

>> THE COUNTRY'S HAVING SERIOUSPROBLEMS.

PEOPLE ARE BEING LEFT BEHIND.

>> Jon: THIS COUNTRY?

HOW DARE YOU, SIR.

YOU'VE GOT SOME VENTI BALLS, MYFRIEND.

[CHEERING AND APPLAUSE]NOW, HOW DID YOU END UP DOING

IT WITH ASU?

I'VE HEARD THAT ONLINE ASU ISPARTY SCHOOL.

>> YOU HEARD THAT?WELL, THE TRUTH IS THAT

ASU HAS THE BESTONLINE PROGRAM OF ANY UNIVERSITY

IN THE COUNTRY.WE'VE DONE A LOT OF HOMEWORK.

>> Jon: DID YOU APPROACH, YOU

JUST APPROACHED THEM AND SAID,HEY, IF WE DO THIS WITH YOU,

BECAUSE IT'S GOING TO COST YOU,I READ SOMEWHERE, I THINK IT WAS

FORBES, IF 3% OF YOUR EMPLOYEESTAKE THIS OFFER UP, AND IT'S A

GOOD OFFER, IT'S $50 MILLION.

>> IT WILL BE MILLIONS OFDOLLARS PER YEAR, BUT I THINK

HERE'S THE THING: WE'RE A PUBLICCOMPANY.

WE HAVE TO BUILD LONG-TERM VALUEFOR THE SHAREHOLDER, BUT WE'VE

RECOGNIZED A LONG TIME AGO WHENWE PROVIDED HEALTH CARE FOR OUR

PEOPLE, OWNERSHIP AROUNDPEOPLE, THE ONLY

WAY TO BUILD A GREAT, ENDURINGCOMPANY IS BY LINKING

SHAREHOLDER VALUE WITH VALUE FOREMPLOYEES.

AND I THINK THIS IS ANOPPORTUNITY I THINK TO DO

SOMETHING THAT NO ONE'S DONEBEFORE, BUT ALSO...

>> Jon: BUT WHY IS IT THAT NOONE'S... IT SEEMS TO MAKE

PERFECT SENSE WHEN YOU TALKABOUT IT FROM A HUMAN...

YOU KNOW, CORPORATIONS AREPEOPLE, WE'VE LEARNED.

[LAUGHTER]BUT GENERALLY THEY'RE

SOCIOPATHS.

[LAUGHTER]WHY IS IT THAT YOUR CORPORATION

IS ABLE TO DO THIS AND TREATTHEM HUMANLY?

[APPLAUSE]BECAUSE LISTEN, THAT'S A TOUGH

GIG. WORKING AT STARBUCKS,YOU DO GET GOOD PEOPLE,

BUT THAT'S NOT AN EASY GIG FORPEOPLE.

IT'S CUSTOMER SERVICE.>> NO, IT'S NOW.

>>Jon: IT GETS BUSY AS HELL.

PEOPLE CAN BE VERY DEMANDING.

THESE ARE NOT EASY JOBS.

AND I IMAGINE RETENTION ISDIFFICULT.

>> WE HAVE THE LOWEST LEVEL OFATTRITION OF ANY COMPANY IN OUR

SECTOR, BUT I WANT TO JUST GOBACK TO SOMETHING YOU SAID AND

WHY.

WHY AREN'T COMPANIES DOING MOREOF THIS?

>> Jon: RIGHT.

>> AND THE ANSWER IS THAT THEREHAS BEEN A ZERO SUM GAME.

THAT THE ONLY THING THAT MATTERSIS PROFITABILITY. AND WHAT I'M

SAYING, AND I THINK ALOT OF PEOPLE BELIEVE THIS,

THEY HAVEN'T BEEN HEARD, ANDTHAT IS YOU CAN'T JUST FOCUS ON

PROFITABILITY.

AND AN ENDURING, GREAT COMPANYHAS TO BE BASED ON MORE THAN

THAT. NOW, STARBUCKS IS APEOPLE-BASED COMPANY.

AND WHAT I MEAN BY THAT IS...

>> Jon: OH MY GOD, THAT'S WHAT'SIN THE COFFEE?

I THOUGHT IT WAS A COFFEE-BASEDCOMPANY.

>> NO, WHAT I MEAN BY THAT,WHAT I MEAN BY THAT IS THAT OUR

PEOPLE HAVE CREATEDTHE EXPERIENCE.

>> Jon: OH, OKAY.

>> WE HAVE TO DO EVERYTHING WECAN TO EXCEED THEIR

EXPECTATIONS.>> Jon: RIGHT.

>> THEY DON'T HAVE ACCESS TO ACOLLEGE EDUCATION.

WE WANT TO PROVIDE IT. ANDTHE TRUTH OF THE MATTER IS

THAT THE COUNTRY IS NOTPROVIDING PEOPLE --

>> Jon: RIGHT. ANYTHING.

>> -- AT LOWER LEVELS OF OURSOCIETY WITH THE THINGS THAT THE

PEOPLE WITH PRIVILEGE HAVE.AND WE HAVE TO DO SOMETHING

ABOUT IT. AND WE CAN'T WAIT FORWASHINGTON.

>> Jon: WHAT IS, LET ME TO TALKTO YOU ABOUT MINIMUM WAGE AS

WELL, BECAUSE IN SEATTLE, WHEREYOU'RE BASED, THEY'RE

THE FIRST CITY TORAISE IT TO $15. RIGHT?

>> YES.

>> Jon. SO, HAS THAT TAKENEFFECT?

>> NO. THAT HAS NOT, THAT HASNOT TAKEN EFFECT.

>> Jon: WHEN IT DOES, WILL ITRAIN CATS AND DOGS?

WILL DAY BE NIGHT?

WILL THE EARTH SPIN IN ANOPPOSITE DIRECTION?

BECAUSE FROM WHAT I UNDERSTAND,IF YOU PAY PEOPLE A WAGE THAT

ALLOWS THEM TO LIVE LIKE HUMANS,MEPHISTOPHELES RISES.

THAT'S WHAT I'VE HEARD. I DON'TKNOW IF THAT'S TRUE.

>> WELL, UH, HOW I DO ANSWERTHAT?

SEATTLE HAS APPROVED $15 ANHOUR.

IT'S GOT TO GO TO THE VOTERS.>> Jon: RIGHT.

>>I DON'T KNOW IF THAT'S THERIGHT NUMBER OR NOT.

>> Jon: RIGHT. >> WE'LL FOLLOW THE LAW.

I THINK THERE WILL BE UNINTENDEDCONSEQUENCES OF SMALL BUSINESSES

NOT BEING ABLE TO SUPPORT THAT.>> Jon: RIGHT.

>> BUT THAT'S NOT THE ISSUE. THEISSUES IS THAT

WE HAVE TO PROVIDE NOT ONLY AGOOD WAGE, BUT WE'VE GOT TO

PROVIDE TOTAL COMPENSATION. WHATI MEAN BY THAT

IS NOT ONLY COLLEGETUITION, OWNERSHIP, HEALTH CARE,

COMPANIES NEED DO MORE FOR THEIRPEOPLE.

THE COMMUNITIES THEY SERVE.

AND THAT'S THE ONLY WAY TOBUILD...

>> WHAT DO OTHER COMPANIES SAYTO YOU THEN?

ARE THEY, ARE THEY ANGRY WITHYOU?

LIKE WHEN YOU GO TO, YOU KNOW,CORPORATE BRUNCH OR

WHATEVER HAPPENS, LIKE ARE THEGUYS FROM WAL-MART LIKE

THEY SEE YOU AND THEY'RELIKE, ARE THEY MAD?

>> I THINK STARBUCKS HAS ALWAYSTAKEN A LITTLE BIT DIFFERENT

TRACK TO BUILDING A COMPANY.>> Jon: RIGHT.

>> AND I THINK WE'VE TRIED TOEMBRACE HUMANITY AS A CORE

COMPETENCY.

AND I THINK MOST COMPANIES HAVENOT BEEN ABLE TO DO THAT.

BUT, HERE'S THE THING, BECAUSEOF SOCIAL MEDIA AND THE FACT

THAT THERE'S SUCH TRANSPARENCY,THE CONSUMER TODAY KNOWS

EVERYTHING. AND THEY AREMAKING DECISIONS

NOT ONLY ON WHAT THINGS SELL ANDFEATURES AND BENEFITS,

BUT YOUR VALUES AND YOURSENSE OF PURPOSE.

AND IF YOU DON'T DO THE RIGHTTHING, THEY'RE GONNA REJECT YOU.

AND THAT'S WHY I THINK MOREPEOPLE WILL DO THE RIGHT THING.

>> WELL, I'M IMPRESSED BY IT.

I THINK IT'S A REALLY NICEINITIATIVE.

AND TO SHOW SUPPORT, I AM GOINGTO GO TO STARBUCKS.

I'M GOING TO BUY A COFFEE ANDEVEN ONE OF THOSE INDY FOLK ROCK

THINGS THAT I DON'T KNOW ANYBODYON THE ALBUMS.

>> THANKS, JON.

[CHEERING AND APPLAUSE]HOWARD SCHULTZ.

>> Jon: HEY, THAT'S OUR SHOW.

HERE IT IS, YOUR MOMENT OF ZEN.

>> I'M CONFIDENT THAT HE WILL BEJUSTIFIED.

>> I'M CONFIDENT THAT ALL THOSETHINGS THAT YOU PREDICT ARE

GOING TO COME TRUE AND ALOT OF PEOPLE THAT HAVE

BEEN LAYING OUT THECASE AGAINST THIS ARE GOING TO

BE VERY EMBARRASSED.

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